Job Title: Quality Technician

Department: Quality

Reports to: Quality Supervisor

Hours Available: M-F 8:00am-4:30pm EST (30-minute lunch break)

FLSA Class: Non-Exempt

EEO1 Classification: Operatives

Physical Address: 1953 Langston Street, Rock Hill, SC 29730

Salary Range: $18.82 - $28.00 per hour (Actual compensation will be determined based on experience, location, and other factors permitted by law)

Grade: 2

Why Work @ BEDGEAR?

If you’re looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all its team members. Keeping up with the everyday challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful teammates who exemplify our core values of being:

HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR’s sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!

Learn more at bedgear.com.

Summary: The Customer Experience Representative supports the company’s brand and mission by ensuring customer satisfaction through accurate, thoughtful, and timely interactions while also contributing to sales growth through soft-sell techniques. This role balances service excellence with consultative sales, using proactive listening and solution-based communication to recommend products, share carts, and guide customers toward purchases that enhance their experience. As a front-line contact, this position is vital to strengthening the customer journey, increasing retention, and driving revenue.
 

Essential Functions (include but not limited to):

Job Summary:

The Quality Technician plays a critical role in ensuring the consistent quality of pillow and mattress production by performing in-line and final inspections, managing documentation, and supporting production teams in meeting BEDGEAR’s quality standards. This position also leads Return Merchandise Authorization (RMA) processing, supports daily quality audits, and contributes to product development through sample preparation and testing.

Key Responsibilities:

Production Quality Oversight

• Conduct in-line and final inspections for pillows and mattresses, comparing against TOP samples or specifications.
• Perform random spot checks throughout all production stages: prepping, filling, sewing, and labeling.
• Collaborate with production staff to adjust fill weights or ratios based on foam density variations.
• Guide operators on quality techniques and assist with minor machine adjustments or sewing troubleshooting.

Training & Communication

• Train new operators on quality expectations and inspection procedures.
• Communicate quality concerns to the Quality Supervisor or Compliance Team in a timely manner.
• Coordinate with Inventory and Warehouse teams to resolve bulk defect issues.

Documentation & Reporting

• Maintain accurate digital and physical quality logs.
• Track inspection outcomes and identify any nonconformances.
• Document findings from investigations into defective raw materials or returned goods.

Sample & Product Development Support

• Manage sample requests for special orders, trade shows, or product development.
• Prepare and ship TOP samples and provide stakeholders with tracking updates.

RMA (Return Merchandise Authorization) Management

• Perform initial inspections of returned items and report findings per standard RMA process.
• Maintain RMA inventory and ensure proper case closure in collaboration with Quality Supervisor.

Inspection & Audit

• Perform AQL (Acceptable Quality Limit)-based inspections on inbound raw materials and finished goods, especially for in-development or high-priority items.
• Conduct Pass/Fail testing; must be able to lift materials up to 50 lbs.
• Support daily production audits via Microsoft Form.

Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.

Skills:

• 1–2 years of experience in quality control, production inspection, or manufacturing preferred
• Working knowledge of manufacturing environments and inspection procedures
• Experience reading work instructions or technical product specs (e.g., TOP documents)
• Strong attention to detail with good documentation and organizational skills
• Ability to lift up to 20 lbs and stand for extended periods on the production floor
• Familiarity with basic digital tools (Microsoft Excel, Outlook, internal tracking systems

Minimum Requirements:

• Must be 18 years of age or older.
• HS Diploma or GED
• Must be legally authorized to work in the United States and have IDs needed to verify.
• English proficient (reading, writing, speaking, comprehension)
• Successful completion of a criminal background check is required

Education/Experience Requirements:

· Associate’s degree in a technical or manufacturing-related field preferred

• 1–2 years of experience in quality control, production inspection, or manufacturing environments
• Familiarity with Acceptable Quality Limit (AQL) inspection processes and basic testing protocols

Physical Demands:

Key:

N-Never

O-Occasional; 1-33% of time

F-Frequent; 34-66% of time

C-Constant; 67-100% of time

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program!