JOB TITLE: Sales Operations Coordinator (entry-level)

DEPARTMENT: Sales Administration

HOURS AVAILABLE: Full time; M-F 8:30AM – 5:30PM

REPORTS TO: EVP - Strategy

FLSA CLASS: Non-Exempt

EEO-1 CLASSIFICATION: Administrative Support Workers

Are you ready to step into a role that's at the heartbeat of our organization? We're seeking a dynamic and results-oriented Sales Operations Coordinator to play a pivotal role in optimizing our sales processes, streamlining operations, and contributing to our overall business growth. As the driving force behind the scenes, you'll have the unique opportunity to collaborate with cross-functional teams, influence strategic decisions, and make a significant impact on our success.

Why Us?

With a culture rooted in collaboration, innovation, and unwavering commitment to excellence, you'll find a team that's as passionate about driving growth as you are. This is your chance to be part of a forward-thinking company that values your ideas, invests in your professional development, and encourages you to thrive in an environment where your contributions are recognized and celebrated.

Summary:
Sales Administration (SA) mainly provides support to the Sales team, including Sales Education, while ensuring efficient operations with other departments, namely Accounting, Customer Experience, Logistics, Forecasting & Planning, and Brand Experience. The SA team strives toward being responsive to all the aforementioned teams every day to ensure each account has a positive experience — anything that helps the sale get across the finish line.

The SA team ensures our retail customers are up and running in-store and digitally. This means we are the “knowledge hub” to activate new accounts and/or help maintain and even grow accounts.

The SA team is directly involved in a diverse range of initiatives: onboarding all retail customers and/or in-country distributors, B2B customer events, specific store installations, customers’ product assortments, pricing, and terms (including special pricing for a specific account), customers’ website audits, product reviews syndication, major retail holiday promotions, etc. All these initiatives make the SA team exceptionally Hungry, Curious and Clever.

This entry-level Sales Operations Coordinator will provide support to the Sales team while ensuring efficient operation of the overall CRM (Customer Relationship Management) & Sales Administration department. You will be responsible for completing tasks in a timely manner to ensure the team moves forward to meet key dates and deadlines.

What's expected (includes but is not limited to):

Department and customer data management, including maintaining and updating:

• Customer order forms and price lists, ensuring accurate pricing and assortments.

• Customer databases, contact lists and department spreadsheets in Excel and NetSuite: buyers, marketing, communication, executives, etc.

Supports customer-focused projects:

• Monitors and responds to inquiries and requests from domestic Sales team through the designated inbox, ensuring the success of their accounts.
• Conducts audits of customers’ websites to ensure they have the most up-to-date digital assets.
• Collaborates with Accounting and Sales team to resolve accounts’ pricing issues.
• Takes direction from senior Sales Admin team members to help complete major projects, such as multi-store rollouts.
• Notifies appropriate parties of any important changes/urgent status updates to active projects so that they can communicate to the field team members and their accounts.
  • Assists with gathering any outstanding information that’s needed to complete a project.
  • Aids in the dissemination of sales reporting
  • Assists in the resolution of day-to-day inquiries from field team.
  • Assists in additional projects/assignments as requested by management.
• Be familiar with Digital Asset Management systems, such as Brandfolder.

Qualifications/Requirements:

• Must be 18 years of age or older.
• HS Diploma or GED
• Must be legally authorized to work in the United States and have IDs needed to verify.
• Must be able to perform essential functions of the position with or without reasonable accommodation.
• English proficient with exceptional written and verbal communication skills
• Computer savvy; proficient with Microsoft Office, especially Excel spreadsheets and Teams, & aptitude for other programs
• Must be able to learn and retain a working knowledge of all new and existing product lines.
• Must be willing and able to travel up to 5% of the time.

Education/Experience/License Requirements:

• 2- or 4-year degree in business administration, Sales, Marketing, Merchandising or closely related field is preferred
• 1+ years of administrative support experience is preferred; will accept applicants with internship experience or additional education in related field.
• Demonstrated organizational skills.
• Demonstrated ability to communicate effectively verbally and in writing.

BEDGEAR is proud to be an equal opportunity employer that participates in the E-Verify program